Privacy Policy

Personal Information Privacy and Electronic Document Act (PIPEDA) sets out the ground rules for how organizations like us collect, use or disclose personal information in the course of our activities across Canada.

We are committed to ensuring that we are compliant with PIPEDA requirements by adhering to the following 10 principles.

1. Accountability

We will comply with all 10 of the Principles. The Principal is the individual responsible for the Company’s compliance. Personal information held by us or transferred to a third party for processing will be protected.

2. Identify Purpose for Collection

We’ll identify the reasons for collecting personal information before or at the time of collection. Before or when any personal information is collected, we’ll identify why it’s needed and how it will be used. We’ll document why the information is collected and inform the individual from whom the information is collected why it’s needed. If we identify any new purpose for the information, we’ll obtain the individual's consent before using it.

3. Obtain Informed Consent

Consent is considered valid only if it’s reasonable to expect that individuals to whom the Company’s activities are directed would understand the nature, purpose and consequences of the collection, use or disclosure to which they’re consenting.

We may collect personal information without an individual's knowledge or consent only as outlined as specific exceptions under PIPEDA. We’ll specify what personal information we’re collecting and why in a way that our customers can clearly understand. We’ll inform the individual in a meaningful way of the purposes for the collection, use or disclosure of personal data. We’ll obtain the individual's consent before or at the time of collection, as well as when a new use of their personal information is identified.

4. Limit Collection of Personal Information

We won’t collect personal information indiscriminately and we don't deceive or mislead individuals about the reasons for collecting personal information.

5. Limit Use, Disclosure, & Retention

We’ll use or disclose personal information only for the purpose for which it was collected, unless the individual consents, or the use or disclosure is authorized by PIPEDA. We’ll keep personal information only as long as necessary to satisfy the purposes. We’ll keep personal information used to make a decision about a person for a reasonable period of time. We’ll destroy, erase or render anonymous any personal information that’s no longer required for an identified purpose or a legal requirement.

6. Keep Personal Information Accurate

We’ll make every effort to minimize the possibility of using incorrect information when making a decision about the individual or when disclosing information to third parties.

7. Safeguard Personal Information

We’ll protect personal information against loss or theft and safeguard the information from unauthorized access, disclosure, copying, use or modification. We’ll protect personal information regardless of the format in which it’s held.

8. Make Information About Policies & Procedures Available

Our customers have access to our privacy practices on our website.

9. Provide Access to Personal Information

With some specific exceptions outlined in PIPEDA, individuals have access to the private information we have about them.

When requested, we’ll inform individuals if we have any personal information about them and explain how it is or has been used and provide a list of any organizations to which it has been disclosed. We’ll give individuals access to their information. We’ll correct or amend any personal information if its accuracy and completeness is challenged and found to be deficient. We’ll provide a copy of the information requested, or reasons for not providing access, subject to exceptions set out in Section 9 of PIPEDA. We’ll note any disagreement on the file and advise third parties where appropriate.

10. Provide Recourse

We’ll promptly investigate all complaints received and take appropriate and reasonable measures to correct information handling practices.

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