Providing Services to People with Disabilities
We are committed to excellence in serving all customers including people with disabilities.
We also support the goal of the Ontario government to make Ontario barrier-free by 2025 and its implementation of accessibility standards for persons with disabilities, as detailed in the Accessibility for Ontarians with Disabilities Act (AODA).
The accessibility standard is a set of guidelines that we must follow to identify, remove, and prevent barriers for customers with disabilities.
Guiding Principles
Dignity and Independence: Our services must be provided in a manner that respects the dignity and independence of persons with disabilities.
Integration: The provision of services to persons with disabilities and others must be integrated unless an alternate measure is necessary, whether temporarily or on a permanent basis, to enable a person with a disability to obtain, use or benefit from our services.
Equal Opportunity: Persons with disabilities must be given an opportunity equal to that given to others to obtain, use and benefit from our services.
Procedures and Guidelines
To support this Policy’s guiding principles and requirements, we have developed procedures and guidelines in the following areas:
1. Provisions of services to persons with disabilities
2. Communication with persons with disabilities
3. Assistive devices
4. Training
5. Customer Feedback
1. Provisions of Services
We will make every reasonable effort to accommodate persons with disabilities following this Policy’s guiding principles.
2. Communication
We will consider a person’s disability when communicating with them, with the end goal being to communicate in an effective way. Where possible and helpful, we will ask persons with disabilities directly how best to communicate with them.
3. Assistive Devices
We will ensure that we’re prepared to serve customers with various assistive devices that may be used by persons with disabilities while accessing our services, provided the accommodation does not present a safety hazard, in which case we will make every reasonable attempt to accommodate all individuals.
4. Training
We will ensure that everyone receives training about the provision of our services to persons with disabilities.
The training will include a review of the purposes of the Accessibility for Ontarians with Disabilities Act (AODA), and the requirements of this regulation and instruction about the following matters:
· How to interact and communicate with persons with various types of disability
· How to interact with persons with disabilities who use an assistive device
· What to do if a person with a particular type of disability is having difficulty accessing our services
The training will be provided to each person as soon as is practicable after they’re assigned the relevant duties. Training will also be provided on an on-going basis in connection with changes to the policies, practices and procedures governing the provision of services to persons with disabilities.
5. Customer Feedback
Customers who wish to provide feedback regarding the way we provide our services to customers with disabilities can do so via email to info@HR4You.ca. The feedback process will be provided or arranged in such a way to accommodate accessible formats and communication supports, upon request. A customer may request for us to complete and submit the feedback form on their behalf.
All feedback will be directed to the Principal. Customers can expect to hear back from us within 10 days, and specify the actions required to take if a complaint is received.
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